Name of the Operator: Dexem

Operator's Location: 2-14-9  Motoazabu Minato-ku Tokyo 106-0046

Contact Information: Email: info@dexem.art Phone: +81 80 3919 0022 Available: 10:00-18:00

Product Pricing: The prices of our luxury cups and tableware are as listed on the product pages. All prices are shown in Japanese Yen and include tax.

Shipping and handling fees are not included and will be indicated at the checkout page before finalizing the purchase.

Other Costs: An additional shipping and handling fee will be charged, which varies depending on the location and weight of the package.

Payment Method and Timing: We accept the following payment methods: Credit Card, PayPal, Bank Transfer, Apple Pay.]. Payments should be made at the time of purchase.

Product Delivery: Orders will be shipped within 1 business from the receipt of the order, provided that full payment has been received. Shipping times will vary depending on the delivery address.

Return Policy: We accept returns and exchanges within 30 of the receipt of the goods if the products are damaged or defective, or for any reason. To initiate a return, please contact us at info@dexem.art with your order number and details of the issue. Note that the customer is responsible for return shipping costs.

Order Cancellation: Customers can cancel their order within 1 business day of placing it. After this period, we may not be able to cancel the order as it may have already been processed for shipping.

Complaints and Consultation: For any complaints or consultation regarding your order, please contact us at info@dexem.art or +81 80 3919 0021. We aim to respond to all enquiries within 1 business day.

Please note that by placing an order on our website, you are agreeing to these terms and conditions.

Disclaimer: This page is translated into English for convenience. In case of any discrepancies or conflicts, the original Japanese version shall prevail. For more detailed information about our business practices, please refer to the original Japanese page.